Good CQC rating for kind and caring hospital
Tuesday 14 March 2017
Staff at Oaks Hospital are proud to have achieved an overall ‘Good’ rating from the Care Quality Commission (CQC), following an inspection at the end of last year. The CQC’s report, which was published last Friday, ranked the private hospital as ‘Good’ in all five of the assessment categories of safe, effective, caring, responsive and well-led.
The staff are particularly pleased to have been commended for interacting with patients in a kind and caring manner, with patients telling inspectors that staff were compassionate and kept them informed about their care. Amy Simpson, General Manager at Oaks Hospital, said: “The staff work so hard and the rating is testament to their dedication in providing consistently high standards of care. We are absolutely delighted with the report.”
During the inspection, the CQC team visited the ward, theatres, outpatients and diagnostic areas and the ambulatory units, spoke to staff and patients and reviewed patient records. The team that inspected Oaks Hospital in Mile End Road, Colchester, comprised a CQC lead inspection manager, one other CQC inspection manager, three CQC inspectors, and a specialist advisor. Their report read that: “98% of patients that responded would recommend the hospital to their family and friends. Patients provided consistently positive feedback about the care they received and we observed positive interactions between patients and staff.”
The hospital, which offers a wide range of treatments and services to care for patients from diagnosis through to surgical treatment and rehabilitation, was also praised for its responsiveness to patients, offering flexibility and choice for appointments and admission to the hospital, learning from complaints and adjusting to meet the needs of patients such as access to a translation service if required.
Amy Simpson continued that: “We are committed to providing first class healthcare and will be looking to improve wherever we can in order to reach the ‘Outstanding’ grade at the next inspection.”