Superb care received from everyone there
We are thrilled to have received the below feedback from one of our patients. We are so proud of our team and this feedback just goes to show how much of a difference it can make to a patients experience with us.
I wanted to drop a short note to you (and Oaks Hospital) to pass on my sincerest thanks for the superb care I have received from everyone there - in particular the nursing staff.
I had an operation in late February under the care of the brilliant Mr Tim Williams, to have my left ankle rebuilt. It was quite a complex procedure and the recovery required me to be in cast for 14 weeks. I had the final cast removed yesterday and am now back into the Aircast boot. Finally.....!
I have been returning to The Oaks each fortnight to have my cast changed by Mr Williams. On each visit I have had excellent care and support by the assisting nurse, and in particular I’d like to pass on my thanks to Zelda. She has looked after me on several of my visits and has always been extraordinarily cheerful and helpful - nothing is too much bother, and she has always taken a genuine interest in my recovery. About halfway through my recovery I attended for an appointment, and was in a bit of a mess. I was in considerable pain, was very depressed at my predicament, and was feeling very sorry for myself. Fortunately for me Zelda was on duty. She not only fussed around me, making sure I was ok but her positivity and compassion rubbed off. I left The Oaks after my appointment in a considerably better place than when I arrived! Her advice and positivity made a big impact on my outlook over the next few weeks.
All of the nursing staff are absolutely fantastic, and I have enjoyed superb care (and a bit of necessary banter) with everyone there. The nursing team really make a huge difference to the “patient experience”. They are a terrific bunch of whom the hospital should be extremely proud.